Everything you need to know about renting with SpiceWheels.
To rent a car, you need a valid driver's license from your country. A passport or national ID may also be required. You must be at least 18 years old.
Yes, our rentals include comprehensive insurance. Certain parts such as glass, mirrors, lights, indicators, and minor scratches may not be fully covered. Insurance applies to the vehicle only, and an excess of up to $500 may apply.
Absolutely. We offer free airport pickup at Abeid Amani Karume International Airport. Our representative will meet you at the arrivals hall with a sign displaying your name. Just provide your flight details when booking.
Free cancellation up to 48 hours before pickup. Cancellations within 48 hours incur a charge of one rental day. No‑shows are charged the full rental amount.
Yes, you can return the car to a different location within Zanzibar. A small one‑way fee may apply depending on the distance. You can select "Return to a different location" in the booking widget.
We offer a wide range: economy cars (Toyota RAV4 3-Door, Nissan Juke), SUVs (RAV4, Fortuner, Prado), luxury sedans (Mercedes), vans (Hiace, Coaster), and 4x4 vehicles like the Toyota Land Cruiser 120. All cars are air‑conditioned and well‑maintained.
Simply switch to the "Transfer" tab on the homepage widget, enter your pickup and drop‑off locations, date, time, number of passengers then choose your vehicule. After submission, you'll receive a booking confirmation and we will email you the final price within minutes.
No, all our rentals come with unlimited mileage. You can explore the entire island without worrying about extra charges.
We accept all major credit cards (Visa, Mastercard), cash (USD or Tanzanian Shillings), and bank transfers.
Yes, child seats and booster seats are available for a small fee. Please mention your request in the "Special Requests" field when completing your booking.
A security deposit may be required depending on the vehicle and rental conditions. The exact amount and payment method will be confirmed before your rental is finalized. The deposit is returned after the vehicle is inspected and any applicable charges have been settled.
If the vehicle is damaged during your rental, please contact us immediately and provide photos and details of the incident. Damage will be assessed according to the rental agreement and applicable insurance conditions. Any amount you are responsible for will be explained clearly.
Contact SpiceWheels immediately after an accident. Our team will guide you through the necessary steps and assist you where possible. You should also follow any applicable local requirements for reporting the accident.
If you experience a mechanical problem or breakdown, contact us immediately. Our team will provide assistance and guide you through the next steps. We will work to resolve the issue as quickly as possible.
Yes, additional drivers may be permitted as long as they meet our rental requirements and are registered with SpiceWheels before driving the vehicle. Additional documentation may be required.
Yes, rental extensions are possible subject to vehicle availability. Please contact us before your original return time. Additional days will be charged according to the applicable rental rate.
Please contact us as soon as possible if you expect to return the vehicle late. Additional charges may apply depending on the length of the delay and vehicle availability.
The vehicle should normally be returned with the same fuel level as at pickup. If the vehicle is returned with less fuel, applicable refueling charges may apply.
No, our standard rentals include unlimited mileage. You can travel around Zanzibar without additional mileage charges.
Yes, you can drive throughout Zanzibar on permitted public roads. However, off-road driving, beach driving, or use of the vehicle in restricted areas may not be permitted.
Only drivers registered with SpiceWheels and approved under the rental agreement may drive the vehicle. Please inform us in advance if you would like to add another driver.
No. Traffic fines, parking penalties, and other charges resulting from the driver's actions are the responsibility of the renter.
Please contact us immediately if the keys are lost or damaged. Replacement, recovery, or other related costs may be charged to the renter.
You can select your preferred vehicle when booking, subject to availability. If the selected vehicle becomes unavailable, we will aim to provide a comparable or upgraded vehicle.
You will receive the applicable rental agreement and relevant vehicle information. We recommend checking the vehicle and documenting its condition before starting your journey.
Yes. We recommend that every customer inspect the vehicle at pickup and report any existing damage or issues before leaving. Photos or videos can also be taken for your records.
Please provide your flight number when booking. We can use your flight information to monitor your arrival and coordinate your airport pickup accordingly.
Yes, vehicle delivery and collection can be arranged at selected hotels and locations in Zanzibar. Additional charges may apply depending on the location.
Yes. We offer long-term rental options. Contact us with your preferred dates and vehicle requirements so we can provide the appropriate rate.
Yes, we have automatic vehicles available. Availability depends on the vehicle category and your rental dates.
Yes. Chauffeur-driven vehicles and private transportation are available for customers who prefer not to drive themselves.
Payment options may include credit card, cash, and bank transfer, depending on the rental and booking conditions. Please confirm the available payment method for your specific booking.
Yes, you can request a change to your pickup or return location. Changes are subject to availability and may result in an additional fee depending on the distance.
Yes, child seats and booster seats can be requested when making your reservation. Availability should be confirmed in advance.
Our team is available to assist customers during their rental. If you have an issue with the vehicle, need assistance, or have an emergency related to your rental, contact us using the support details provided with your booking.
Driving requirements depend on your nationality and the documents you hold. Please contact us before your trip so we can confirm the documents required for your rental.
Minimum rental periods may vary depending on the vehicle and season. Contact us with your dates and preferred vehicle to confirm the applicable minimum rental period.
Yes. Reservations can be cancelled or modified according to our cancellation policy and subject to vehicle availability. Please contact us as early as possible if you need to make a change.
Any applicable damage liability, insurance excess, exclusions, or other charges are determined by the rental agreement. We recommend reviewing these conditions carefully before accepting the vehicle.
Yes, standard airport pickup is free for eligible rental bookings. Our representative will meet you at the arrivals area and assist you with the vehicle pickup process.